My slides are here; the podcast of the talk is here. If you have comments or ideas to build on this work, there are pages on the Museum Mobile wiki dedicated to the topic:

• On mobile experience design
• My manifesto for a new mobile information architecture
• And some ideas for a new information architecture

Nina Simon with Morris Louis's Faces, 1959, at the Smithsonian American Art Museum

In January 2009, I got to revisit that painting and many other artworks in the American Art Museum, including an exhibition of Frank Gohlke’s photography, with Nina as we talked about our experiences and aspirations for mobile interpretation. Along the way we recalled Peter Samis‘s trope of ‘visual velcro‘ in describing how interpretation can be essential to helping visitors connect with certain artworks in particular. We talked about the power of dialogue and the conversational tone, as exemplified in the SmartHistory.org podcasts. Our views of cellphone tours and headphones got tossed around, with an idea for podcasts that can work both as gallery tours and as learning experiences beyond the museum. And we shared our enthusiasm for games and how they can bring adaptive learning experiences to museum interpretation, referencing Jane McGonigal’s talk for AAM’s Center for the Future of Museums.

Thanks to Nina, I got to look at the art museum for the first time through the revealing lens of the science museum. She pointed out that science museums often invoke their visitors as scientists or researchers, helping them make discoveries and relive in some way the subject as professionals experience it. Why, she asks, do art museums not position the visitor as an artist, curator, or art historian? How can we all – visitors and museum staff alike – give ourselves license to create and innovate within the museum experience?

Hear the podcast…

Beth has now joined MoMA in New York as the Director of Digital Learning. She, Steven and I are joined by Deborah Howes, head of educational media at the Metropolitan Museum of Art, and Titus Bicknell, technology analyst and former chief engineer for Antenna Audio. Over lunch on New Year’s day in 2009, we talk about why people don’t tend to prepare for their museum visit by downloading podcast tours and other materials – as they might for a run, a flight, or their daily commutes – and what museums can do about it in light of the ‘digital age divide’. We consider the other end of the visit lifecycle as well, in terms of how people can ‘bookmark’ and take information away from the museum for deeper study later – but will only want to do so if the content they encounter during their visit has ‘put them in the picture’ and engaged them. At the heart of the conversation is the question of conversation itself as a context for learning, and how its strategic use helps transform the museum from Acropolis into Agora: a platform where many voices can come together and even the amateur and the outsider are empowered to make discoveries, fall in love, and sing of their passions.